1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Agencies must conduct monthly performance audits across their merchant fleet, reviewing Late Shipment Rates and customer dispute ratios.
- Agencies must actively intervene to remediate sub-merchants whose performance falls below platform minimum benchmarks.
- ePaisay compliance officers have unfettered rights to audit agency internal logs, communication records, and training materials.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Neglecting sub-merchant performance oversight leading to systemic fulfillment failure across the agency cohort.
- Refusing to participate in quarterly regulatory compliance reviews conducted by ePaisay.
- Providing deceptive metrics or manipulated spreadsheets during platform audits.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-354-01 |
Systemic failure: More than 10% of agency-managed merchants in critical SLA breach. | Quarterly Performance Cohort Scan | Tier 3 (High) | 14 Days | Agency tier downgraded, 2 Strike Points, onboarding capacity reduced by 50%. |
VIOL-354-02 |
Obstruction of platform regulatory audit or refusal to provide requested records. | Audit Compliance Gatekeeper | Tier 3 (High) | 7 Days | Agency portal restricted, suspension of bonus distributions. |
VIOL-354-03 |
Failure to attend mandatory compliance refresher seminar following major policy update. | Training Tracking Daemon | Tier 1 (Advisory) | 14 Days | Administrative warning and temporary hold on tier progression. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.