1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- All interactions across marketplace messaging, community forums, reviews, and customer support must remain professional and respectful.
- Zero tolerance is enforced for communications promoting hate speech, violence, racial discrimination, gender harassment, or religious intolerance.
- Users must not post defamatory, libelous, or false assertions concerning counterparties or platform operations.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Sending threats of physical violence, swatting, doxxing, or harassment to any user or staff member.
- Using derogatory racial, ethnic, religious, or sexual slurs in public forums or direct messages.
- Publishing private personal data (phone numbers, home addresses) of counterparties in public forums (doxxing).
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-3101-01 |
Threats of physical harm, violence, or criminal conduct. | Automated Threat NLP Classifier | Tier 4 (Critical) | Immediate | Instant permanent ban, IP blacklisting, mandatory referral to law enforcement. |
VIOL-3101-02 |
Hate speech, racial slurs, or targeted discriminatory harassment. | Content Moderation AI Scanner | Tier 3 (High) | Immediate | 30-day messaging ban, 2 Strike Points, public forum exclusion. |
VIOL-3101-03 |
Doxxing or unapproved publication of counterparty personal contact details. | PII Detection Daemon | Tier 4 (Critical) | Immediate | Immediate permanent ban, content scrubbing, indemnification of victim. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.