1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- All physical merchandise must be packed in sturdy, crush-resistant exterior cartons capable of withstanding standard 1.2-meter drop tests.
- Fragile items (glass, ceramics, delicate electronics) must be cushioned with at least 50mm of high-density bubble wrap or foam surround.
- Parcels containing lithium batteries or consumer liquids must carry approved regulatory transport labels in accordance with IATA/ADR regulations.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Shipping fragile merchandise in unpadded flyers, lightweight envelopes, or damaged recycled cartons.
- Failing to declare hazardous materials, batteries, or pressurized containers to couriers.
- Omitting exterior tamper-evident sealing tape on high-value consignments.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-371-01 |
Failure to declare hazardous materials (lithium, flammables) leading to courier confiscation. | Courier Hazardous Incident Report | Tier 4 (Critical) | Immediate | Immediate suspension of shipping privileges, merchant bears 100% fine and loss liability. |
VIOL-371-02 |
Inadequate packaging resulting in merchandise damage in transit (verified by carrier). | Customer Inbound Dispute Inspection | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, 100% merchant liability for refund and return costs. |
VIOL-371-03 |
Missing required regulatory or fragile handling labels on carton exterior. | Courier Inbound Sorting Scan | Tier 1 (Advisory) | 48 Hours | Packaging warning notice; fulfillment rating adjusted. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.