1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Sellers must dispatch physical orders within the promised dispatch SLA window (default 48 hours from order confirmation).
- Every physical shipment must be accompanied by a valid, scannable tracking number from an ePaisay-integrated or approved courier.
- Merchants must maintain a Late Shipment Rate (LSR) below 4.0% and an Order Defect Rate (ODR) below 1.0% over rolling 30-day windows.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Uploading fake, placeholder, or recycled tracking numbers to beat automated cancellation timers.
- Marking orders as 'Dispatched' before the physical parcel has been handed over to the courier.
- Unilaterally canceling orders due to stockouts without prior customer communication.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-343-01 |
Provision of fraudulent, dummy, or delayed tracking numbers. | Courier API Tracking Telemetry | Tier 3 (High) | Immediate | 2 Strike Points, 50 EPAY per order penalty, temporary suspension of express seller badge. |
VIOL-343-02 |
Late Shipment Rate (LSR) exceeding 4.0% over 30 rolling days. | Automated Performance Analytics Daemon | Tier 2 (Moderate) | 7 Days | 1 Strike Point, storefront listing priority throttled, mandatory fulfillment remediation plan. |
VIOL-343-03 |
Order Defect Rate (ODR) exceeding 1.0% over 60 rolling days. | Merchant Metric Monitor | Tier 3 (High) | 14 Days | Storefront hidden from featured promotions; rolling reserve increased to 25%. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.