Payout Eligibility & Holding Periods
Understanding how cleared funds transition from order escrow into withdrawable wallet balances.
To maintain platform liquidity and protect against post-sale chargebacks, newly completed orders undergo a brief holding period.
Core Architecture & Principles
- Standard Clearance Window: Standard tier sellers experience a 48-to-72 hour holding period following delivery confirmation.
- Top-Tier Instant Clearance: High-reputation verified merchants with low defect rates unlock instant payout clearance.
- Rolling Reserve Policy: A small percentage (5-10%) may be held as a 30-day rolling reserve for high-volume accounts.
Operational Process & Execution Flow
Delivery Handshake
Order is marked delivered by the integrated courier or confirmed by the buyer.
Clearing Phase
Funds appear under 'Pending Clearance' on the merchant financial ledger.
Balance Transition
Upon holding period expiration, funds move automatically into 'Available Withdrawable Balance'.
Reserve Reduction
Maintaining an order defect rate (ODR) below 0.5% and low dispute frequencies automatically reduces reserve holding requirements.