1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- In accordance with consumer protection statutes, certain merchandise categories are strictly non-returnable once dispatched or delivered.
- Exempt categories include: customized or personalized products, perishable foods/flowers, unsealed intimate/hygiene items, and delivered digital software/keys.
- Sellers must clearly mark exempt products with the 'Non-Returnable Item' badge on the product listing page.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Attempting to initiate returns on custom-engraved, tailored, or personalized items without defect.
- Sellers falsely marking standard returnable consumer electronics as 'Non-Returnable' to evade customer returns.
- Returning opened cosmetic, health, or hygiene products in violation of public health safety laws.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-383-01 |
Seller falsely tagging standard returnable goods as 'Non-Returnable' exempt. | Listing Category Compliance Scanner | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, listing tag corrected, mandatory return acceptance forced. |
VIOL-383-02 |
Buyer fabricating defect claims solely to force returns on custom-engraved merchandise. | Dispute Adjudication Evidence Review | Tier 2 (Moderate) | 48 Hours | Dispute dismissed, buyer logged with 1 Strike Point. |
VIOL-383-03 |
Attempting return on redeemed digital license key or downloadable asset. | Digital Asset Redemption Validator | Tier 1 (Advisory) | Immediate | Dispute automatically rejected; digital delivery final. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.