1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- All disputes regarding merchandise quality, non-delivery, or description must be resolved exclusively through the platform Resolution Center.
- Filing a bank or credit card chargeback while a platform dispute is active or without exhausting platform remedies is strictly prohibited.
- Returned items must match the identical serial numbers, condition, and packaging shipped by the seller.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Returning empty parcels, substituted counterfeit items, or damaged scrap to obtain a fraudulent refund.
- Initiating unilateral financial chargebacks (friendly fraud) after taking delivery of genuine goods.
- Threatening negative reviews or regulatory complaints to coerce discounts or unearned complimentary merchandise.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-334-01 |
Return fraud (empty box, serial number mismatch, counterfeit substitution). | Seller Unboxing Inspection & Serial Match | Tier 4 (Critical) | Immediate | Permanent account ban, forfeiture of balance, criminal referral for mail fraud. |
VIOL-334-02 |
Unilateral bank chargeback filed in violation of platform resolution. | Payment Processor Webhook | Tier 3 (High) | Immediate | Immediate account suspension, $50 chargeback administrative fee, legal collections. |
VIOL-334-03 |
Extortionate feedback solicitation ('Give refund or I leave 1 star'). | Chat NLP Extortion Classifier | Tier 3 (High) | 24 Hours | Removal of review privileges, 2 Strike Points, formal warning. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.