Shop Seller Business Address Phone Webconfig
1. Role Operational Scope & Responsibilities
2. Standard Operating Procedures & Model Rules
Users operating under the Merchant / Seller role must execute standard operating procedures in accordance with the following model-level rules:
- Merchants must configure their virtual storefront (`Shop`) with accurate legal trade names, registered business addresses, and verified support contact details.
- Public storefronts must display clear customer service policies: operating hours, return handling addresses, and expected response timeframes.
- Storefront logos, banners, and descriptions must not infringe upon third-party trademarks or mimic official marketplace branding.
3. Prohibited Operational Conduct & Model Abuse
The following actions constitute unauthorized privilege abuse or role misconduct, triggering automated Warning and Violation System intervention:
- Displaying false or fictitious physical warehouse addresses on the public storefront profile.
- Failing to maintain an active customer service telephone number or support messaging channel.
- Using deceptive storefront names implying platform endorsement (e.g. 'ePaisay Official Warehouse').
4. Warning & Disciplinary Enforcement Matrix
Specific infractions under this role are mapped directly to disciplinary and operational sanctions:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-8101-01 |
Deceptive storefront name or branding mimicking official platform identity. | Storefront Nomenclature Validator | Tier 3 (High) | Immediate | Storefront name forcibly reset, 2 Strike Points, storefront banner suppressed. |
VIOL-8101-02 |
Fictitious warehouse address resulting in failed return shipments. | Carrier Return Exception Telemetry | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, merchant required to provide notarized proof of physical address. |
VIOL-8101-03 |
Missing required statutory business registration number on public profile. | Public Compliance Sweeper | Tier 1 (Advisory) | 48 Hours | Storefront visibility reduced until tax ID entered. |
5. Platform Protection & Regulatory Safe Harbor
Role Fiduciary Responsibility: Operating under the Merchant / Seller role creates a strict fiduciary duty to preserve platform confidentiality, data protection compliance, and operational integrity.
Marketplace Skin Protection: ePaisay disclaims all vicarious liability for rogue, ultra vires, or unauthorized actions committed by users exceeding their delegated role permissions.
Audit & Revocation: The platform maintains complete, unalterable telemetry over all model mutations executed by this role. Unilateral suspension or credential revocation will occur upon verified policy non-compliance.