1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Franchisees receive a non-exclusive, revocable license to operate regional fulfillment hubs and merchant service desks within assigned geographic zones.
- Franchisees must maintain verified commercial premises equipped with standard sorting, biometric verification, and secure parcel holding facilities.
- Franchisees are strictly prohibited from operating or soliciting merchants outside their assigned geographic borders without written approval.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Encroaching upon neighboring franchise zones or engaging in cross-border predatory fee poaching.
- Operating substandard physical premises that jeopardize parcel safety or customer personal security.
- Sub-licensing, assigning, or transferring franchise territorial rights without prior platform consent.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-361-01 |
Unauthorized sub-licensing or transfer of territorial franchise rights. | Corporate Governance Audit | Tier 4 (Critical) | Immediate | Immediate contract cancellation, loss of territorial exclusivity, legal injunction. |
VIOL-361-02 |
Predatory cross-border solicitation in an assigned neighboring territory. | Territory Border Dispute Filing | Tier 3 (High) | 48 Hours | 2 Strike Points, 1,000 EPAY fine paid to injured franchise, merchant reassignment. |
VIOL-361-03 |
Failure to maintain minimum security standards at physical parcel hub. | Physical Facilities Audit Inspection | Tier 2 (Moderate) | 14 Days | 1 Strike Point, mandatory physical remediation, temporary routing hold. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.