Submitting Help Desk Tickets & Attachments
Ensure rapid resolution of your support inquiries by providing complete, structured information upfront.
Detailed ticket submissions enable our specialized support engineers to diagnose and resolve your issue on first contact.
Core Architecture & Principles
- Structured Category Tagging: Route your ticket directly to the appropriate team (Billing, Technical, KYC, or Disputes).
- Attachment Capabilities: Upload screenshots, video screen recordings, PDF invoices, and diagnostic log files (up to 25MB).
- Priority Tagging: Designate severity levels (Low, Medium, High, or Urgent Platform Outage).
Operational Process & Execution Flow
Form Completion
Navigate to Support > New Ticket and select the relevant department and issue category.
Detailed Description
Provide step-by-step reproduction steps, Order IDs, error codes, and browser details.
Attach Evidence
Upload clear screenshots or screen recordings illustrating the unexpected behavior.
Ticket Response
You will receive an automated email confirmation with your ticket ID immediately, followed by an assigned agent response.