1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Franchise hubs must provide walk-in verification and physical package drop-off services during standard regional business hours (minimum 45 hours/week).
- Inbound merchant onboarding applications must be reviewed and processed within 48 business hours of receipt.
- Franchisees must maintain secure, climate-controlled parcel holding zones with 24/7 CCTV surveillance recording stored for at least 30 days.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Closing physical franchise hubs during declared business hours without emergency platform authorization.
- Losing or misplacing physical packages accepted at the regional drop-off desk.
- Discriminating against local merchants or refusing onboarding based on non-objective criteria.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-363-01 |
Repeated loss or theft of parcels from franchise sorting facility. | Courier & Merchant Loss Telemetry | Tier 4 (Critical) | Immediate | Suspension of hub operations, 100% financial reimbursement of lost goods, security audit. |
VIOL-363-02 |
Unannounced closure of franchise hub during required business hours. | Local Merchant Ticket Spike | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, 200 EPAY penalty, operational warning notice. |
VIOL-363-03 |
Merchant onboarding backlog exceeding 5 business days. | Regional Queue Monitor | Tier 1 (Advisory) | 72 Hours | Temporary rerouting of new applications to central digital team. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.