1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- ePaisay appointed dispute officers evaluate evidence objectively and issue a final, binding determination within 5 business days.
- Determinations may order: 100% full buyer refund, partial refund for minor defect, return-and-refund, or complete escrow release to seller.
- Platform dispute determinations are final and legally binding on all registered marketplace participants.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Refusing to execute return shipping or release escrow following a binding determination.
- Threatening physical violence, harassment, or retaliation against marketplace dispute adjudicators.
- Attempting to relitigate a decided dispute through duplicate claims.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-393-01 |
Refusal by seller to comply with binding refund determination. | Dispute Enforcement Daemon | Tier 3 (High) | Immediate | Automated wallet debit, 2 Strike Points, temporary account restriction. |
VIOL-393-02 |
Harassment or intimidation of platform dispute adjudication staff. | Internal Security Incident Log | Tier 4 (Critical) | Immediate | Immediate permanent termination of account, legal protective orders. |
VIOL-393-03 |
Submitting duplicate dispute claims on previously adjudicated transactions. | Dispute Index Duplicate Checker | Tier 1 (Advisory) | Immediate | Duplicate claim dismissed with administrative warning. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.