1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Pre-transaction communications must remain strictly within the encrypted marketplace messaging portal.
- The exchange of direct personal email addresses, phone numbers, WhatsApp/Telegram handles, or physical meeting requests is prohibited prior to order confirmation.
- Legitimate enterprise sellers requiring custom consultations must utilize integrated platform communication bridges.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Sharing phone numbers, WhatsApp QR codes, or personal Skype/Telegram handles in chat.
- Encoding contact details within uploaded listing images or 3D asset metadata.
- Directing buyers to visit external personal e-commerce websites or social media pages.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-3132-01 |
Sharing personal WhatsApp/phone contact to orchestrate private negotiation. | Automated Regex & Image OCR Scanner | Tier 2 (Moderate) | Immediate | 1 Strike Point, automated message redaction, chat communication warning. |
VIOL-3132-02 |
Embedding external URLs or QR codes within listing gallery images. | Vision QR / Watermark Scanner | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, non-compliant gallery image deleted, listing re-audited. |
VIOL-3132-03 |
Repeated attempts to bypass contact filters via obfuscated phonetic spelling. | NLP Obfuscation Classifier | Tier 3 (High) | Immediate | 2 Strike Points, 14-day chat mute, compliance review. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.