Agency Vadeal Shopassistant Seller Shop
1. Role Operational Scope & Responsibilities
2. Standard Operating Procedures & Model Rules
Users operating under the Commercial Agency role must execute standard operating procedures in accordance with the following model-level rules:
- Agencies managing merchant stores must execute binding Virtual Assistant Agreements (`Vadeal`) approved through the platform agreement portal.
- Agency staff accessing merchant stores must operate using individual delegated assistant accounts (`Shopassistant`), never sharing root merchant credentials.
- Agencies owe a fiduciary duty of loyalty to client merchants, prohibiting self-dealing or diverting orders to competitor accounts.
3. Prohibited Operational Conduct & Model Abuse
The following actions constitute unauthorized privilege abuse or role misconduct, triggering automated Warning and Violation System intervention:
- Demanding direct root login passwords or two-factor authentication codes from client merchants.
- Diverting client merchant sales or inventory to agency-owned private storefronts (cannibalization).
- Terminating VA services abruptly without providing a 14-day transition handover.
4. Warning & Disciplinary Enforcement Matrix
Specific infractions under this role are mapped directly to disciplinary and operational sanctions:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-881-01 |
Diverting client merchant sales or customer inquiries to agency-owned store. | Storefront Referral & Traffic Auditor | Tier 4 (Critical) | Immediate | Agency license revoked, 5,000 EPAY liquidated damages, civil claim for tortious interference. |
VIOL-881-02 |
Soliciting root merchant passwords instead of using delegated Shopassistant accounts. | Security Chat & Credentials Scanner | Tier 3 (High) | 24 Hours | 2 Strike Points, agency management portal access locked for 14 days. |
VIOL-881-03 |
Failure to file formal Vadeal agreement prior to commencing store management. | Agency Account Linker Validator | Tier 1 (Advisory) | 48 Hours | Store management links disabled until agreement executed. |
5. Platform Protection & Regulatory Safe Harbor
Role Fiduciary Responsibility: Operating under the Commercial Agency role creates a strict fiduciary duty to preserve platform confidentiality, data protection compliance, and operational integrity.
Marketplace Skin Protection: ePaisay disclaims all vicarious liability for rogue, ultra vires, or unauthorized actions committed by users exceeding their delegated role permissions.
Audit & Revocation: The platform maintains complete, unalterable telemetry over all model mutations executed by this role. Unilateral suspension or credential revocation will occur upon verified policy non-compliance.