1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Users may request full copies of their personal data or exercise erasure rights via the dedicated Privacy Management Portal.
- Erasure requests are fulfilled within 30 days, subject to mandatory statutory retention exemptions (e.g. tax laws requiring 7-year invoice retention, AML audit trails).
- Upon account termination, operational data is anonymized or irreversibly purged from active query databases.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Merchants refusing to delete cached customer shipping data upon receipt of formal marketplace erasure instructions.
- Submitting repetitive, frivolous, or vexatious DSARs engineered to disrupt platform infrastructure.
- Attempting to force deletion of active dispute records or open financial liability ledgers.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-314-01 |
Merchant non-compliance with customer data erasure mandate. | Privacy Escalation Ticket | Tier 3 (High) | 24 Hours | 2 Strike Points, 500 EPAY non-compliance administrative fee, account suspension. |
VIOL-314-02 |
Attempting to delete account while maintaining negative ledger balance. | Automated Ledger Lock Gate | Tier 1 (Advisory) | None | Erasure request rejected until financial balance resolved. |
VIOL-314-03 |
Frivolous DSAR abuse intended for commercial extraction. | Legal Security Review | Tier 2 (Moderate) | None | Requirement for notarized identity verification and statutory fee assessment. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.