Data Retention & Automated Deletion
How long we retain different classes of data and the protocols governing secure, irreversible deletion.
Data is retained only as long as necessary to fulfill the commercial and legal purposes for which it was originally collected.
Core Architecture & Principles
- Active Session Data: Transient session logs and IP connection data purged automatically after 90 days.
- Customer Support Logs: Resolved support ticket transcripts and chat logs retained for 24 months before automated purge.
- Financial Transaction History: Order records, tax invoices, and escrow ledger entries retained for statutory 7-year limits.
Operational Process & Execution Flow
Automated Pruning Daemons
Background database cleanup jobs identify and prune expired records nightly.
Cryptographic Shredding
Deleted database records and storage files are overwritten to guarantee irreversibility.
Retention Certificate
Corporate users can request formal certificates of data destruction following account closure.
Retention Policy
Once data surpasses its statutory retention deadline, it is irreversibly destroyed from both active databases and backups.