1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Either party may escalate an unresolved negotiation to Platform Mediation after 72 hours have elapsed.
- Both parties are granted 72 hours to upload formal documentary evidence: high-resolution photos, unboxing videos, carrier receipts, or certified technician reports.
- The burden of proof rests on the claiming party: buyers must prove defect or discrepancy; sellers must prove dispatch, tracking, and description match.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Uploading fabricated, digitally altered, stock, or third-party photographic evidence.
- Failing to provide requested evidence within the 72-hour evidentiary window.
- Refusing to accept return shipment of disputed merchandise for technical verification.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-392-01 |
Submission of photoshopped, altered, or fabricated dispute evidence. | Digital Image Forensics & Metadata Scanner | Tier 4 (Critical) | Immediate | Immediate permanent ban for fraud, dispute decided against submitting party, forfeit of funds. |
VIOL-392-02 |
Failure to provide requested evidence within the 72h evidentiary window. | Evidentiary Timer Daemon | Tier 2 (Moderate) | None | Adverse evidentiary inference; dispute adjudicated on available record. |
VIOL-392-03 |
Submission of illegible or corrupted video/photo files. | Media File Validator | Tier 1 (Advisory) | 24 Hours | One-time 24-hour grace extension granted to re-upload clear evidence. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.