1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Buyers may cancel physical orders without penalty at any time prior to the seller generating a courier tracking label and marking the order as dispatched.
- Upon valid pre-dispatch cancellation, escrow funds are instantly released and refunded 100% to the buyer's original payment method or EPAY wallet.
- Sellers may cancel orders prior to dispatch only for verified reasons: unserviceable delivery address, suspected fraud, or sudden catastrophic inventory loss.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Sellers generating dummy shipping labels solely to block legitimate buyer pre-dispatch cancellations.
- Buyers repeatedly canceling orders immediately following seller confirmation to disrupt merchant inventory.
- Imposing unapproved 'processing' or 'cancellation' penalty fees on buyers canceling prior to dispatch.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-381-01 |
Seller generating premature tracking labels solely to circumvent buyer cancellation. | Carrier Initial Scan Timestamp Audit | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, order forcibly canceled, full refund issued to buyer. |
VIOL-381-02 |
Buyer abusing pre-dispatch cancellation (more than 5 cancellations in 48 hours). | Buyer Velocity Guard | Tier 2 (Moderate) | 24 Hours | Account checkout locked for 72 hours, 1 Strike Point. |
VIOL-381-03 |
Seller canceling confirmed orders due to unadvertised price changes. | Merchant Order Cancellation Telemetry | Tier 2 (Moderate) | Immediate | 1 Strike Point, 15% cancellation fee charged to seller wallet. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.