Service Health Monitoring & Uptime Metrics
Real-time transparency regarding platform health, payment processing rails, and infrastructure availability.
ePaisay maintains 99.95% target uptime. Monitor system health in real-time on our public status portal.
Core Architecture & Principles
- Component-Level Health Status: Live status indicators for Marketplace Web, Merchant API, Payment Gateways, and Database.
- Historical Uptime Metrics: Public 90-day uptime percentage logs with historical incident post-mortem reports.
- Response Latency Graphs: Global response latency metrics tracked across North America, Europe, Asia, and Middle East.
Operational Process & Execution Flow
Status Portal Access
Visit `https://status.epaisay.com` (or internal `/system-status`) to view live service indicators.
Component Inspection
Check specific subsystem statuses before investigating local network or API issues.
Incident Post-Mortems
Read detailed root-cause analysis (RCA) reports published following major resolved incidents.
High Availability
Our multi-region containerized architecture features automated failover across redundant availability zones.