Franchise Branch Area Mapzone Merchant
1. Role Operational Scope & Responsibilities
2. Standard Operating Procedures & Model Rules
Users operating under the Franchise Partner role must execute standard operating procedures in accordance with the following model-level rules:
- Franchisees must provide free physical onboarding and technical assistance to all independent merchants operating in their assigned territory (`Area`).
- Sub-branches (`Branch`) established within the territory must maintain identical corporate branding and operational service levels.
- Franchisees must maintain active local merchant satisfaction scores above 85%.
3. Prohibited Operational Conduct & Model Abuse
The following actions constitute unauthorized privilege abuse or role misconduct, triggering automated Warning and Violation System intervention:
- Soliciting or servicing merchants located outside the contractually designated territory borders.
- Levying unauthorized fee surcharges on local merchants seeking physical hub support.
- Opening unapproved sub-branches without prior platform architectural clearance.
4. Warning & Disciplinary Enforcement Matrix
Specific infractions under this role are mapped directly to disciplinary and operational sanctions:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-873-01 |
Operating unauthorized sub-branch outside contractually licensed territory. | Territory Mapping Geo-Audit | Tier 4 (Critical) | Immediate | Immediate closure order, 2,500 EPAY fine, territorial license review. |
VIOL-873-02 |
Extorting cash fees from local merchants for standard drop-off or pickup. | Merchant Complaint Escalation | Tier 3 (High) | 24 Hours | 2 Strike Points, 100% refund forced, franchise onboarding privileges frozen. |
VIOL-873-03 |
Territory merchant satisfaction score falling below 80% over 60 days. | Quarterly Franchise Review | Tier 2 (Moderate) | 30 Days | Mandatory operational remediation plan, franchise tier downgraded. |
5. Platform Protection & Regulatory Safe Harbor
Role Fiduciary Responsibility: Operating under the Franchise Partner role creates a strict fiduciary duty to preserve platform confidentiality, data protection compliance, and operational integrity.
Marketplace Skin Protection: ePaisay disclaims all vicarious liability for rogue, ultra vires, or unauthorized actions committed by users exceeding their delegated role permissions.
Audit & Revocation: The platform maintains complete, unalterable telemetry over all model mutations executed by this role. Unilateral suspension or credential revocation will occur upon verified policy non-compliance.