Official Support Channels & Response Times
Connect with our dedicated global support team through verified, responsive communication channels.
ePaisay provides round-the-clock technical and commercial assistance to keep your business operating smoothly.
Core Architecture & Principles
- 24/7 In-App Live Chat: Instant real-time support for active orders, urgent checkout issues, and account security.
- Ticket Help Desk: Comprehensive ticketing system for complex merchant inquiries, API debugging, and billing audits.
- Service Level Agreements (SLAs): Tier 1 inquiries answered within 1 hour; standard tickets resolved within 12 hours.
Operational Process & Execution Flow
Initiate Contact
Click 'Help & Support' in the top navigation bar or mobile menu to open the Support Center.
Channel Selection
Choose between Live Chat for urgent matters or Ticket Submission for detailed inquiries.
Ticket Reference
Receive a unique 8-digit tracking ticket number to monitor agent responses and resolution progress.
Phishing Advisory
Official ePaisay support only communicates through `@epaisay.com` email addresses and the authenticated in-app portal.