1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Buyers have a standard 14-calendar-day return window from the date of carrier-confirmed delivery to initiate a return on eligible merchandise.
- Valid return grounds include: Item Not As Described (INAD), damaged in transit, defective out-of-box, or statutory consumer cooling-off (where applicable).
- Returned items must be shipped within 7 business days of return authorization, securely packaged, in original condition with all accessories.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Sellers refusing legitimate returns within the statutory 14-day window for eligible categories.
- Buyers returning items after having used, worn, washed, or altered them.
- Failing to provide return tracking within the mandatory 7-day post-authorization dispatch window.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-382-01 |
Seller refusing to accept authorized return within 14-day window. | Dispute Portal Audit | Tier 3 (High) | 24 Hours | 2 Strike Points, automated refund issued to buyer from seller escrow balance. |
VIOL-382-02 |
Buyer returning worn, used, or damaged merchandise under cooling-off. | Seller Return Video Inspection | Tier 2 (Moderate) | 48 Hours | Return rejected, item returned to buyer at buyer expense or 50% restocking deduction. |
VIOL-382-03 |
Buyer failing to ship return within 7 days of RMA authorization. | Return Tracking Daemon | Tier 1 (Advisory) | None | Return authorization automatically expired; seller escrow released. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.