1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Upon physical delivery by the courier, buyers are granted a standard 48-hour Inspection Window to verify parcel integrity.
- If no dispute or damage report is formally logged within 48 hours of carrier-confirmed delivery, the escrow automatically releases to the seller.
- Buyers receiving fragile or high-value merchandise ($500+) must record an unboxing video to substantiate potential damage claims.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Refusing delivery without valid legal grounds, resulting in carrier return-to-sender charges.
- Failing to inspect delivered goods within the statutory inspection window and demanding retroactive refunds.
- Falsely claiming non-receipt when electronic carrier GPS and physical signature confirm delivery.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-333-01 |
Fictitious claim of non-delivery contradicted by carrier GPS / signature. | Courier Geolocation Telemetry | Tier 3 (High) | 24 Hours | 2 Strike Points, dispute dismissed, buyer flagged for anti-fraud review. |
VIOL-333-02 |
Unreasonable refusal of physical delivery at door. | Carrier Delivery Log | Tier 2 (Moderate) | 48 Hours | Deduction of outbound and return shipping costs from refund. |
VIOL-333-03 |
Failure to confirm delivery reception within 48h timer. | Automated Escrow Timer | Tier 1 (Notice) | None | Automated escrow release; order marked completed. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.