1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Users receiving an adverse disciplinary sanction or strike have a statutory 14-calendar-day window to file a formal appeal.
- Appeals must be submitted through the Appeals Portal with new documentary evidence, root-cause analysis, and a preventative Plan of Action (POA).
- Appeals are evaluated independently by the Compliance Review Board within 7 business days; decisions are final and binding.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Submitting fraudulent, altered, or fabricated documentary evidence during the appeal process.
- Filing repetitive, spam, or abusive appeal submissions after a final determination has been issued.
- Attempting to lobby or improperly influence individual members of the Compliance Review Board.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-3144-01 |
Submission of fraudulent or forged evidence in an appeal petition. | Appeals Forensics Intake | Tier 4 (Critical) | Immediate | Appeal summarily dismissed, permanent account termination, forfeiture of all appeal rights. |
VIOL-3144-02 |
Harassment of appeal officers or submitting 3+ frivolous duplicate appeals. | Appeals Portal Gatekeeper | Tier 2 (Moderate) | Immediate | Appeals portal access locked for 90 days; original sanction affirmed. |
VIOL-3144-03 |
Submission of incomplete Plan of Action (POA) lacking root-cause analysis. | Appeals Review Desk | Tier 1 (Notice) | 48 Hours | POA rejected; 48-hour one-time resubmission window granted. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.