1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Listing titles must follow standard nomenclature: [Brand] + [Model/Product Line] + [Key Specification] + [Color/Size/Variant].
- Item condition must accurately select from defined standards: New, Open Box, Certified Refurbished, Used - Like New, Used - Fair.
- Descriptions must disclose any known cosmetic defects, missing original accessories, or regional compatibility limitations.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Using deceptive brand names in titles (e.g. 'Apple iPhone Style' for generic clones).
- Listing heavily worn or damaged goods under the 'New' or 'Like New' condition tags.
- Omitting mandatory regional voltage or frequency compatibility warnings.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-3111-01 |
Listing non-genuine items using brand keywords ('Style', 'Inspired by', 'Replica'). | Automated Trademark NLP Scanner | Tier 4 (Critical) | Immediate | Listing deleted, 2 Strike Points, seller catalog audited for IP violations. |
VIOL-3111-02 |
Condition fraud: shipping used/refurbished goods listed as brand new. | Customer Return Technical Inspection | Tier 3 (High) | 24 Hours | 2 Strike Points, 100% refund forced, listing downgraded. |
VIOL-3111-03 |
Malformed title structure violating platform clarity guidelines. | Listing Attribute Validator | Tier 1 (Advisory) | 48 Hours | Listing title normalized; seller prompted to accept edits. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.