1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Buyers must provide authentic identity and delivery address details, ensuring physical accessibility for registered couriers.
- Buyers are exclusively responsible for all activities, purchases, and authorizations conducted under their account credentials.
- Buyers must immediately report unauthorized account access to platform security within 12 hours of discovery.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Using stolen payment instruments, compromised credit cards, or unauthorized cryptocurrency wallets.
- Creating fake shipping destinations (e.g. abandoned properties, vacant lots) to facilitate delivery theft.
- Sharing account credentials with unauthorized third parties or reselling account access.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-331-01 |
Utilization of reported stolen payment instrument. | Payment Gateway Fraud Shield | Tier 4 (Critical) | Immediate | Permanent buyer ban, blacklisting of device fingerprint, report to cybercrime units. |
VIOL-331-02 |
Provision of fictitious delivery address resulting in courier return. | Courier Return Telemetry | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, forfeiture of outbound shipping fee, mandatory address verification. |
VIOL-331-03 |
Multiple failed login attempts triggering brute-force lock. | Auth Gateway Security Monitor | Tier 1 (Advisory) | 1 Hour | Temporary account lock pending OTP identity verification. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.