Order Orderitem Invoice Invoiceitem Payment Payout Wallet
1. Role Operational Scope & Responsibilities
2. Standard Operating Procedures & Model Rules
Users operating under the Merchant / Seller role must execute standard operating procedures in accordance with the following model-level rules:
- Merchants must print and enclose official system packing slips and tax invoices (`Invoice`, `Invoiceitem`) inside every outbound parcel.
- Invoices must clearly delineate item cost, applicable sales taxes, shipping fees, and merchant tax identification numbers.
- Merchant wallet balances become available for payout withdrawal strictly upon escrow release confirmation.
3. Prohibited Operational Conduct & Model Abuse
The following actions constitute unauthorized privilege abuse or role misconduct, triggering automated Warning and Violation System intervention:
- Failing to provide legally compliant tax invoices upon consumer or corporate buyer request.
- Omitting serial numbers on invoices for serialized electronics and luxury goods.
- Attempting to withdraw funds subject to active dispute or rolling reserve holds.
4. Warning & Disciplinary Enforcement Matrix
Specific infractions under this role are mapped directly to disciplinary and operational sanctions:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-8103-01 |
Refusal to issue statutory VAT/GST invoice to corporate buyer. | Corporate Buyer Invoicing Ticket | Tier 2 (Moderate) | 48 Hours | 1 Strike Point, system-generated invoice issued, 50 EPAY admin fee. |
VIOL-8103-02 |
Missing packing slip or missing serial number on high-value electronics consignment. | Customer Unboxing Inspection | Tier 1 (Advisory) | 24 Hours | Advisory warning notice; fulfillment quality score decremented. |
VIOL-8103-03 |
Attempted API exploit to withdraw pending escrow funds prior to release. | Wallet Balance Security Guard | Tier 4 (Critical) | Immediate | Immediate account freeze, security audit, payout privileges suspended for 90 days. |
5. Platform Protection & Regulatory Safe Harbor
Role Fiduciary Responsibility: Operating under the Merchant / Seller role creates a strict fiduciary duty to preserve platform confidentiality, data protection compliance, and operational integrity.
Marketplace Skin Protection: ePaisay disclaims all vicarious liability for rogue, ultra vires, or unauthorized actions committed by users exceeding their delegated role permissions.
Audit & Revocation: The platform maintains complete, unalterable telemetry over all model mutations executed by this role. Unilateral suspension or credential revocation will occur upon verified policy non-compliance.