1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Merchants must fulfill all confirmed orders from verifiable physical or authorized contract logistics warehouse stock.
- All buyer-seller communication must remain strictly inside the marketplace encrypted messaging portal.
- Drop-shipping from unapproved third-party retail competitors (e.g. shipping in competitor-branded packaging) is strictly forbidden.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Directing buyers to complete purchases outside ePaisay via direct wire, bank transfer, WhatsApp, or external websites.
- Fulfilling customer orders by placing retail orders on third-party competitor platforms (retail arbitrage).
- Colluding with competitor sellers to fix marketplace prices or divide territories.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-345-01 |
Attempting off-platform transaction disintermediation. | Chat Regex & NLP Contact Interceptor | Tier 3 (High) | Immediate | 2 Strike Points, 500 EPAY administrative fee, chat communication restricted. |
VIOL-345-02 |
Unauthorized third-party retail drop-shipping in competitor packaging. | Buyer Unboxing Report with Evidence | Tier 2 (Moderate) | 48 Hours | 1 Strike Point, suspension of drop-ship privileges, mandatory packaging audit. |
VIOL-345-03 |
Unilateral cancellation of low-margin orders during volatile commodity shifts. | Merchant Cancellation Telemetry | Tier 2 (Moderate) | 24 Hours | Seller charged 15% cancellation fee credited to buyer wallet. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.