1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Merchants warrant that 100% of listed merchandise is genuine, authorized for sale in the target destination, and free of intellectual property infringement.
- Listing titles, specifications, dimensions, and materials must accurately reflect the exact item delivered.
- Refurbished and pre-owned merchandise must explicitly disclose cosmetic condition, warranty status, and operational limitations.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Listing, offering, or fulfilling counterfeit, replica, knock-off, or unauthorized parallel import items.
- Using deceptive photography, misleading mockups, or unrepresentative stock photos that obscure defects.
- Misrepresenting product certifications (e.g. false CE, FCC, FDA, or organic labels).
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-342-01 |
Sale or shipment of verified counterfeit, replica, or pirated goods. | Automated Brand Protection & Rights Owner Claim | Tier 4 (Critical) | Immediate | Immediate account termination, 100% buyer refund clawback, inventory seizure referral, $1,000 penalty. |
VIOL-342-02 |
Material misrepresentation of item condition (shipping Used as New). | Customer Dispute & Return Inspection | Tier 3 (High) | 24 Hours | 2 Strike Points, mandatory customer compensation, listing delisting. |
VIOL-342-03 |
Use of misleading or exaggerated promotional claims in listing description. | Automated NLP Listing Auditor | Tier 1 (Advisory) | 48 Hours | Listing suppressed until merchant edits and aligns with content standards. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.