1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Sellers must utilize integrated logistics carriers whose systems transmit automated real-time webhooks for scan events.
- An order is recognized as legally fulfilled only when the carrier updates tracking with a verified 'Delivered' scan supported by signature or GPS.
- For orders exceeding $250 USD, physical signature confirmation upon delivery is mandatory.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Marking orders as shipped using invalid, non-trackable, or regional untracked postal stamps.
- Submitting tracking numbers corresponding to past historical deliveries or different destination postal codes.
- Colluding with rogue courier drivers to generate false delivery scans.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-372-01 |
Submission of fraudulent tracking numbers showing fake delivery scans. | Algorithmic Tracking Integrity Detector | Tier 4 (Critical) | Immediate | Immediate permanent merchant ban, 100% refund of impacted orders, funds frozen. |
VIOL-372-02 |
Failure to obtain required signature confirmation on orders exceeding $250. | Dispute Investigation Review | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, merchant bears 100% liability if buyer claims non-receipt. |
VIOL-372-03 |
Tracking number uploaded with delayed initial carrier scan exceeding 48 hours. | Carrier Telemetry Latency Monitor | Tier 1 (Advisory) | 24 Hours | Automated late dispatch flag recorded. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.