Critical Incident & Security Escalation
Immediate emergency response protocols for acute security incidents and vulnerability reports.
Security reports bypass standard support queues and are dispatched immediately to our 24/7 Security Operations Center (SOC).
Core Architecture & Principles
- 24/7 Red-Phone Security Dispatch: Immediate paging of on-call security engineers for suspected account compromise.
- Automated Account Freezing: Instant self-service account lock to freeze withdrawals if unauthorized access is suspected.
- Responsible Disclosure Program: Bug bounty program offering monetary rewards for responsibly disclosed platform vulnerabilities.
Operational Process & Execution Flow
Report Submission
Email `security@epaisay.com` with subject 'CRITICAL SECURITY ALERT' or use the in-app emergency button.
Immediate Triage
On-call security engineers evaluate the alert and initiate defensive countermeasures within 15 minutes.
Forensic Remediation
Full forensic review, session revocation, and secure account recovery conducted with the owner.
Bug Bounty
Security researchers discovering vulnerabilities are rewarded under our Bug Bounty Program. Do not test against live user data.