1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Sellers shipping internationally must complete truthful customs commercial invoices detailing accurate product descriptions and fair market value.
- Unless explicitly listed as Delivered Duty Paid (DDP), the buyer is the Importer of Record responsible for paying local customs duties, VAT, and tariffs.
- Merchants are strictly prohibited from marking commercial merchandise as 'Gift' or artificially undervaluing invoices on customs declarations.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Under-declaring commercial invoice values to evade statutory import tariffs (tax fraud).
- Falsely declaring commercial retail goods as non-commercial personal gifts.
- Shipping goods into countries where the product is restricted or prohibited by national customs laws.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-373-01 |
Deliberate commercial invoice undervaluation or fraudulent 'Gift' declaration. | Customs Seizure Notification / Audit | Tier 4 (Critical) | Immediate | Immediate account suspension, merchant assumes 100% customs penalty liability, legal referral. |
VIOL-373-02 |
Shipping banned item resulting in international border customs seizure. | Border Agency Confiscation Telemetry | Tier 3 (High) | Immediate | 2 Strike Points, 100% buyer refund charged to seller, high-risk flag. |
VIOL-373-03 |
Missing or incorrect Harmonized System (HS) tariff code causing customs delay. | Carrier Clearance Exception Alert | Tier 1 (Advisory) | 48 Hours | Merchant prompted to correct tariff documentation. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.