1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- ePaisay is a technology platform and not a common carrier, freight forwarder, or postal operator.
- ePaisay disclaims all direct liability for parcels lost, stolen, damaged, or delayed while in the physical custody of independent third-party carriers.
- Sellers must procure comprehensive third-party carrier transit insurance for all consignments valued over $200 USD.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Demanding direct compensation from ePaisay for parcels lost or destroyed by independent third-party shipping lines.
- Failing to purchase required transit insurance and refusing to reimburse customer for lost shipments.
- Instituting legal claims against ePaisay for national customs confiscations.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-374-01 |
Seller refusal to reimburse customer for parcel confirmed lost in transit by courier. | Courier Transit Loss Certificate | Tier 3 (High) | 24 Hours | Automated buyer refund from seller balance, 2 Strike Points. |
VIOL-374-02 |
Attempting to file chargeback or lawsuit against platform for courier transit delay. | Legal Escalation Desk | Tier 3 (High) | Immediate | Account suspended pending withdrawal of claim; enforcement of Safe Harbor clause. |
VIOL-374-03 |
Failure to maintain proof of required third-party shipping insurance on high-value orders. | High-Value Order Audit | Tier 1 (Advisory) | 72 Hours | Seller prompted to link approved commercial insurance partner. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.