1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- Seller violations accumulate Strike Points with a default rolling decay period of 180 calendar days from the date of issuance.
- Threshold 1 (1-2 Points): Formal warning, mandatory remediation, temporary suppression of promotional tools.
- Threshold 2 (3-4 Points): 14-day storefront suspension, 25% rolling reserve increase, search ranking downgrade.
- Threshold 3 (5+ Points or Critical Finding): Permanent de-platforming, liquidation of reserve to satisfy claims, permanent ban.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Evading disciplinary sanctions by transferring inventory to newly created storefronts.
- Retaliating against customers who submitted authentic dispute claims or negative reviews.
- Failing to respond to formal warning notices within the mandatory Cure Period.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-347-01 |
Accumulation of 5 Seller Strike Points within 180 days. | Automated Disciplinary Engine | Tier 4 (Critical) | Immediate | Permanent termination of merchant privileges, forfeiture of security deposit, storefront liquidation. |
VIOL-347-02 |
Failure to execute corrective action plan following Tier 2 warning. | Compliance Task Auditor | Tier 3 (High) | 72 Hours | Additional 2 Strike Points, storefront downgraded to inactive status. |
VIOL-347-03 |
Harassment of buyer or employee in response to policy enforcement. | Internal Security Ticket | Tier 4 (Critical) | Immediate | Immediate permanent ban, referral of threat logs to local authorities. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.