1. Section Scope & Legal Intent
2. Mandatory Standards & Operating Requirements
All participants subject to this policy must strictly adhere to the following mandatory standards:
- The marketplace messaging system is provided solely to facilitate inquiries and fulfillment regarding specific listings and orders.
- The system employs automated regex and NLP filters to redact telephone numbers, external URLs, email addresses, and crypto wallet addresses.
- Unsolicited broadcast marketing, promotional spam, or mass cold-messaging to buyers or sellers is strictly prohibited.
3. Explicit Prohibitions & Violation Triggers
The following actions constitute direct non-compliance and trigger automatic intervention by the Warning and Violation System:
- Sending mass promotional messages, affiliate links, or external advertising blasts via direct chat.
- Attempting to obfuscate contact details (e.g. 'call me at zero-three-one...') to evade automated redaction filters.
- Harassing users who have opted out of promotional communications.
4. Warning & Violation System Enforcement Matrix
Each violation under this section is mapped directly to the automated warning and sanction ladder:
| Violation Code | Offense Description | Detection Method | Severity Tier | Cure Window | Mandatory Sanction |
|---|---|---|---|---|---|
VIOL-3103-01 |
Mass broadcast spamming or marketing solicitation via direct messages. | Messaging Velocity Rate Limiter | Tier 3 (High) | Immediate | Messaging privileges revoked for 30 days, 2 Strike Points, automated message purge. |
VIOL-3103-02 |
Deliberate obfuscation of phone numbers or email addresses to evade filter. | Regex Obfuscation NLP Scanner | Tier 2 (Moderate) | 24 Hours | 1 Strike Point, formal warning, chat rate limit reduced to 5 messages/day. |
VIOL-3103-03 |
Posting unapproved external hyperlinks in product Q&A or forum. | URL Blacklist Scanner | Tier 1 (Advisory) | Immediate | URL stripped, automated advisory warning delivered. |
5. Platform Safe Harbor & Limitation of Liability
Platform Intermediary Status: ePaisay provides the technological marketplace venue connecting independent counterparties. ePaisay is not a vendor, retailer, agent, or guarantor of any product, service, or transaction governed herein.
Total Disclaimer of Warranties: The platform disclaims all warranties of merchantability, fitness for particular purpose, and non-infringement to the fullest extent permissible by applicable law.
Limitation of Damages: In no event shall ePaisay, its officers, directors, or employees be liable for incidental, indirect, punitive, or consequential damages. Aggregate liability is strictly capped at the lesser of $100 USD or platform fees paid in the preceding three months.
Participant Indemnification: The participant agrees to defend, indemnify, and hold harmless ePaisay against any third-party claims, regulatory penalties, legal fees, or damages arising out of violations of this Section.